Terms of Service

1. Acceptance of Terms

By accessing or using DealerAutoPilot ("Service," "Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a business entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not use the Service. Use of the Service constitutes ongoing acceptance of these Terms and any updates posted at this URL.

2. Service Description

DealerAutoPilot provides an AI-powered Business Development Center (BDC) platform for automotive dealerships. The Service includes:

• An AI assistant ("Eve") that communicates with dealership customers via chat, voice, and SMS
• Automated lead capture, appointment scheduling, and follow-up workflows
• A dealer dashboard for configuring AI behavior, managing inventory, and reviewing conversation logs
• Analytics and reporting tools for dealership performance
• Payment estimation calculators and vehicle information tools

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to active subscribers.

3. Account Registration

To access the dealer dashboard and configure the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Notify us immediately of any unauthorized access to your account

You are responsible for all activity that occurs under your account. DealerAutoPilot is not liable for losses caused by unauthorized account use resulting from your failure to safeguard credentials.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to send spam, unsolicited messages, or communications that violate the Telephone Consumer Protection Act (TCPA) or CAN-SPAM Act
• Misrepresent your identity or the identity of your dealership to end customers
• Use the Service to engage in deceptive, fraudulent, or misleading practices
• Attempt to reverse-engineer, scrape, or extract data from the Service beyond your authorized access
• Use the Service in any way that violates applicable federal, state, or local laws, including consumer protection and automotive advertising regulations
• Introduce malicious code, viruses, or any software intended to damage or interfere with the Service
• Resell or sublicense access to the Service without written authorization

Violation of this section may result in immediate account suspension without refund.

5. Payment & Billing

Subscription Plans & Fees

DealerAutoPilot is offered on a monthly subscription basis at the following published rates:

• Starter — $599/month: Sales Department AI and Service Department AI, lead capture, appointment booking, no-show follow-up, standard dashboard. 2,000 AI interactions/month. Suitable for single-rooftop dealerships getting started with AI.
• Growth — $1,499/month: All departments (Sales, Service, Finance, Parts), custom AI persona and tone, inventory sync, advanced no-show recovery, analytics dashboard, priority support. 5,000 AI interactions/month.
• Pro — $2,499/month: Everything in Growth plus REST API access, multi-location support (up to 5 locations), basic DMS integration, dedicated onboarding call, and priority phone support. 10,000 AI interactions/month.
• Premier — $3,999/month: Everything in Pro plus unlimited AI interactions, white-label branding, full DMS/CRM integrations, unlimited locations, dedicated account manager, and SLA + uptime guarantee.

Fees are billed in advance at the start of each monthly billing cycle. All fees are stated in USD. Annual plans may be available at a discounted rate — contact us for pricing. All fees are non-refundable except as expressly stated in these Terms or required by law.

Payment Processing

All payments are processed by Stripe. By subscribing, you authorize us to charge your payment method on file for recurring subscription fees. You must keep your payment information current to avoid service interruption.

Free Trial

We may offer a free trial period at our discretion. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. Trial access is limited to one trial per dealership.

Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the paid period; no partial refunds are issued for unused time.

Price Changes

We reserve the right to change subscription pricing. We will provide at least 30 days' written notice to active subscribers before any price increase takes effect.

6. AI Limitations & Disclaimers

The AI assistant (Eve) is designed to assist with customer inquiries, payment estimates, and appointment scheduling. You acknowledge that:

• Payment estimates are not binding quotes. All pricing, payment estimates, tax calculations, and finance figures provided by Eve are estimates only and subject to verification and approval by the dealership's finance department.
• Vehicle availability is not guaranteed. Inventory information is sourced from data you provide and may not reflect real-time availability.
• AI responses may be inaccurate. Eve can make errors, misinterpret questions, or provide outdated information. You are responsible for reviewing AI-generated content for accuracy before relying on it.
• No legal or financial advice. Nothing communicated through the Service constitutes legal, financial, or professional advice.

Dealerships are solely responsible for ensuring that customer-facing AI communications comply with applicable advertising standards, truth-in-lending disclosures, and automotive sales regulations in their jurisdiction.

7. TCPA Compliance Responsibilities

DealerAutoPilot's AI assistant (Eve) can communicate with dealership customers via automated phone calls, SMS messages, and chat. The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and associated FCC regulations impose strict requirements on automated communications. Compliance with TCPA is the dealer's responsibility.

Dealer Obligations

By using any automated calling or texting features, you represent and warrant that:

• Prior Express Written Consent: You have obtained, and will maintain records of, prior express written consent from each recipient before using DealerAutoPilot to send automated marketing texts or calls to that individual's mobile phone. Consent must be clear, unambiguous, and not a condition of purchasing a vehicle or service.
• Service Calls: For non-marketing automated calls (e.g., appointment reminders, no-show follow-ups), you have obtained at minimum prior express consent from the recipient.
• Do-Not-Call Compliance: You will maintain an internal do-not-call list and honor opt-out requests within 10 business days. You will not use the Service to contact individuals registered on the National Do Not Call Registry without proper consent.
• Opt-Out Mechanism: All automated SMS messages sent through the platform include an opt-out instruction (e.g., "Reply STOP to unsubscribe"). You agree not to disable or bypass this opt-out mechanism.
• Calling Hours: Automated calls and texts will only be initiated during permissible hours (8 AM to 9 PM local time of the recipient) as required by the TCPA.

Platform Safeguards

DealerAutoPilot provides technical safeguards including automated opt-out handling, consent timestamp logging, and FTC AI disclosure notices at the start of automated calls. However, these features do not substitute for the dealer's independent legal obligation to obtain and document proper consent. DealerAutoPilot is not responsible for TCPA violations resulting from a dealer's failure to obtain proper consent.

You agree to indemnify DealerAutoPilot against any TCPA claims, fines, or litigation costs arising from your use of automated communication features without proper consent. (See Section 14, Indemnification.)

8. White-Label Resale Terms

DealerAutoPilot offers an authorized white-label resale program allowing qualified partners ("Reseller Partners") to market and sell DealerAutoPilot's platform under their own brand to automotive dealerships.

Authorization Required

White-label resale requires a separate written White-Label Partner Agreement with DealerAutoPilot. You may not represent DealerAutoPilot's platform as your own product, apply your own branding, or resell access to third parties without this agreement. Unauthorized white-labeling or sublicensing is a material breach of these Terms and grounds for immediate termination.

Authorized Reseller Obligations

Authorized Reseller Partners agree to:

• Market the platform accurately and not make representations that exceed DealerAutoPilot's documented capabilities
• Ensure dealer clients they onboard agree to these Terms of Service and the Privacy Policy
• Remain responsible for first-line dealer support for accounts they manage
• Pay DealerAutoPilot wholesale fees per the White-Label Partner Agreement
• Not disclose DealerAutoPilot's wholesale pricing or internal architecture to dealer clients

Intellectual Property in White-Label

White-label branding rights are limited to applying the Reseller Partner's name and logo to the dealer-facing interface. The underlying AI models, algorithms, platform code, and Eve AI persona remain the intellectual property of DealerAutoPilot. Reseller Partners receive no ownership interest in the platform technology.

To inquire about white-label partnership, contact sales@dealerautopilotai.com.

9. Service Uptime & Availability

DealerAutoPilot targets high availability for dealership-critical functions and maintains the following service level commitments:

Standard Plans (Starter, Growth & Pro)

• Target uptime: 99.5% monthly availability, measured at the application layer
• Scheduled maintenance windows (typically Sunday 2–4 AM ET) are excluded from uptime calculations
• Status updates are posted at dealerautopilot.polsia.app during outages

Premier Plan

• SLA uptime guarantee: 99.9% monthly availability
• Downtime credits apply if monthly availability falls below 99.9% (credit calculation per the Premier agreement)
• Priority incident response with targeted acknowledgment within 1 hour of reported outage

Exclusions

Uptime commitments do not cover:

• Outages caused by third-party services (OpenAI, Twilio, Vapi, Stripe, or hosting infrastructure)
• Force majeure events (natural disasters, internet backbone failures, government actions)
• Outages caused by dealer-configured integrations or API misuse
• Scheduled maintenance communicated with 24+ hours advance notice

10. Data Ownership

You retain ownership of all customer data, conversation records, and business data you input into or generate through the Service ("Dealer Data").

By using the Service, you grant DealerAutoPilot a limited, non-exclusive license to process Dealer Data solely to provide and improve the Service. We do not sell Dealer Data to third parties or use it to train AI models without your explicit consent.

Upon account termination, you may export your data within 30 days. After 90 days post-termination, data is permanently deleted per our data retention policy.

11. Intellectual Property

DealerAutoPilot and its licensors own all rights, title, and interest in the Service, including all software, AI models, interfaces, branding, and documentation. These Terms do not grant you any ownership interest in the Service.

You may not copy, modify, distribute, or create derivative works based on the Service without our written permission.

Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without compensation or attribution to you.

12. Termination

Either party may terminate the account at any time:

• You may cancel your subscription through the dashboard at any time.
• We may suspend or terminate your account immediately for material violation of these Terms, non-payment, or conduct we determine is harmful to other users or the platform.

Upon termination, your right to access the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) will remain in effect.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEALERAUTOPILOT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR DIRECT DAMAGES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow limitations on implied warranties or exclusion of consequential damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless DealerAutoPilot and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or third-party right
• Content or communications made through your dealership's use of the AI assistant
• Any misrepresentation made to your customers through the Service
• Your failure to obtain proper TCPA consent before initiating automated calls or text messages to dealership customers
• Any violation of the Florida Telephone Solicitation Act or other state telemarketing laws applicable to your dealership's jurisdiction

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.

Any dispute arising under these Terms shall first be subject to informal negotiation. If not resolved within 30 days, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, with proceedings conducted in Miami-Dade County, Florida.

You waive your right to participate in class action lawsuits or class-wide arbitration. Each party shall bear its own costs in arbitration unless the arbitrator determines otherwise.

16. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify active dealer accounts by email at least 14 days before changes take effect

Continued use of the Service after the effective date of any modifications constitutes your acceptance of the revised Terms. If you object to any changes, your sole remedy is to cancel your subscription.

17. Contact Us

For questions or concerns about these Terms:

For privacy-related questions, see our Privacy Policy. For white-label partnership inquiries, email sales@dealerautopilotai.com with subject "White-Label Inquiry."